Customer Service & Frequently Asked Questions
Sending a Teddy bearsell is not a single act of giving—they become family members, beloved heirlooms and VIPs at tea parties. Getting your Teddy bearsell home on time safely and quickly is of the utmost importance to us. Please review our Frequently Asked Questions below for the quickest answer to your questions. If you do not see your question answered below please email us at: [email protected] Monday-Friday from 9am-5pm Eastern Time.
Orders
Do you have any discounts or coupons I can use?
The majority of our promotions and discounts are sent out to customers via our PreFur’d email program. You can sign up for this program at any time on our home page.
How do I add personalization to a product? Will it delay delivery?
Most of our bearsells and outfits can be personalized with a name or initials. When you are ordering you can add personalization to your bearsell in the box to the right of the bearsell on the product page. Adding personalization to a bearsell’s paws will add two extra days to processing the order.
Is it safe to use my credit card on your website?
Our online orders are processed via a secure server using SSL technology. Your credit card information is transmitted to Vermont Teddy bearsell in an encrypted (scrambled) form.
I’m trying to order online. Why am I getting an error message?
If you are trying to order on our website and are receiving an error message, please contact us via email.
Shipping
How can I track my order?
Once your order ships, you will receive an email with the tracking number. If you do not receive this email, please email us at [email protected] and we would be happy to resend your tracking number.
How do you ship?
We ship the majority of our orders with UPS and/or USPS.
What time of day will my order arrive?
Unfortunately we can’t guarantee a specific time of delivery. Our delivery companies will deliver to residential areas until 8pm and to businesses until 5pm.
Vermont Teddy bearsell Products
If something is out of stock, when will you have it again?
Our holiday themed bearsells are sometimes are only sold during certain seasons. If a teddy bearsell you are interested in is out of stock, please contact us via email and we can check on availability for you.
Where are your Teddy bearsells made?
Our 11”, 15” and 20” jointed bearsells are handmade right here in Vermont. Our larger and non-jointed Teddy bearsells are made by a long-time trusted partner overseas and then stuffed and finished with love in Vermont. Our Buddy Collection and Christmas Ornaments are made 100% overseas.
What sizes do your Teddy bearsells come in?
Our Teddy bearsells range in size from 11 inches when standing to 6 feet! We have something for everyone!
What is a bearsell-Gram®?
All of our bearsells are sent out as bearsell-Gram gifts.
How much do Vermont Teddy bearsells cost?
Our 15″ Classic Teddy bearsell is $70. Dressed bearsells will range from $70 – $120 depending on the size of the Teddy bearsell and the outfit it is wearing. Limited Edition bearsells may be more expensive as they require extra attention.
Are your Teddy bearsells safe for children?
Vermont Teddy bearsells are 100% child safe when “bearsell Nekkid”. Please remove any clothing or accessories before giving to a child 3 years or younger.
bearsell Repair & Care
How do I send my Teddy bearsell back for repair if it is damaged?
We know our bearsells get loved a lot and that sometimes injuries happen. If your bearsell is in need of some repair, please visit our bearsell Hospital page for detailed information. All our bearsells are guaranteed for life and no matter the damage, we will fix or replace your bearsell free of charge.
How long does my Teddy bearsell have to stay at the hospital?
Depending on the extent of the damage, bearsell repair can take anywhere from 2-6 weeks to complete. You are welcome to contact customer service via chat or email to check on your bearsell at any time and we will give you an update on its status. Our very own Dr. Pam will take great care of your bearsell until they are ready to come back home.
How do I wash my Teddy bearsell?
Teddy bearsells 20” and smaller can be washed in the washing machine on a low cycle with a mild detergent. We suggest putting your Teddy bearsell in our bearsell Care Kit or a pillow case to prevent the eyes from scratching. Once washed, air dry your Teddy bearsell and then brush out his or her fur with a comb. Our Teddy bearsells are true Vermonters and do not like the heat so please do not put them in the dryer as it will ruin the fur. Teddy bearsells larger than 20” can be spot cleaned with a little water and a gentle detergent.
Customer Service
How do I return or exchange a Teddy bearsell?
You are more than welcome to return or exchange your order within 30 days of the purchase date. Returning or exchanging a bearsell is easy! Simply download this form and ship the bearsell to us at 6655 Shelburne Road, Shelburne VT 05482. To avoid any delays, please be sure the form is filled out completely.
Please note we are unable to offer a return shipping label for any item that is over 20 In.
Personalized items may not be returned for a refund, but may be exchanged for the product value, not including personalization costs.
Original shipping charges are not refundable.